Request a Refund
Refund policy
Last updated: November 8, 2025
1) Return Period
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
You may return eligible items within this 30-day period for any reason (including if you change your mind), as long as they meet the conditions listed in Section 2.
2) Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- In the same condition as received
- Unused and unopened
- With original tags and security seals intact
- In original packaging with packaging integrity not compromised
- Include receipt or proof of purchase
This policy applies to both defective and non-defective products, provided the above conditions are met (except where a defect is confirmed and we specifically approve a return of an opened item).
Returns are only accepted for orders delivered to addresses within the United States.
3) How to Start a Return
To initiate a return, contact us at hello@skinsb.com with your order number and the item(s) you would like to return.
Return address:
11149 W 95TH ST UNIT 59
OVERLAND PARK, KS 66214
United States
Important: Do not send items back without first requesting a return. Unsolicited returns will not be accepted.
Once your return is approved, we will provide you with a prepaid return shipping label at no cost to you and detailed return instructions.
4) Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or you received the wrong item, contact us at hello@skinsb.com within 30 days of the delivery date so we can resolve the issue.
When you contact us, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product, packaging, and shipping label (for damaged or incorrect items)
After review, we will let you know whether we will issue a refund, send a replacement, or provide another solution in line with this Return & Refund Policy.
5) Non-Returnable Items
The following items cannot be returned:
- Used or opened items
- Items with damaged, opened, or compromised packaging
- Items with security tags or seals removed
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
6) Exchanges
We do not offer direct exchanges. If you would like a different item:
- Return the original item according to this policy.
- Once your return is approved and processed, place a new order for the item you want.
7) Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved: Your refund will be processed to your original payment method within 10 business days after the returned item arrives at our facility. Please allow additional time for your bank or credit card company to post the refund to your account.
If not approved: We will contact you via email or phone to explain the reason for rejection. The item will be returned to you free of charge and no refund will be issued.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@skinsb.com.
8) Return Shipping and Processing
All returns must be sent to our return facility in the United States (address provided in Section 3).
Transit time to our facility may vary depending on the carrier, but we will process your refund as soon as we receive and inspect the returned item.
10) Contact Information
Website: skinsb.com
Company Name: COSMO TRADE LLC
Email: hello@skinsb.com
Phone: +1 816-451-8005
Address: 11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, UNITED STATES
Business Filing No: 10041522
Tax Number (EIN): 372189232
Phone Support Hours: Monday–Friday, 9:00 AM–4:00 PM CT (English only)
Email Support: Available 24/7 at hello@skinsb.com. We typically respond within 10 hours and always within 24 hours.
More ways to reach us: Contact Us
11) Policy Updates
We may update this Return & Refund Policy at any time. The current version will always be available on this page.
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