Shipping policy

Last updated: November 8, 2025

1) Shipping Destination

We currently ship to all 50 states in the United States, including Alaska and Hawaii.
We do not ship to U.S. territories (such as Puerto Rico, Guam, or U.S. Virgin Islands) at this time.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses. A valid street address is required for delivery.
Orders are fulfilled from our warehouse in Düzce, Turkey (Şerefiye Mahallesi Şehit Ruhsar Cd No:15B Merkez Düzce TURKEY).

Our shipping carrier is FedEx.
We use FedEx International Priority service for all shipments.
All shipments are sent DDP (Delivered Duty Paid), which means you will not pay any additional customs duties, import taxes, or brokerage fees upon delivery.
In rare cases, we may split an order into multiple parcels. If this occurs, you will receive separate tracking numbers for each parcel.

Processing time: 0–1 business day (Monday–Friday, excluding U.S. federal holidays).
Daily cut-off: Orders placed after 4:00 PM Central Time (CT) will be processed the next business day.

Typical delivery time: 3–5 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

You will receive a tracking number via email once your order is shipped.
Use the tracking number to monitor your shipment's progress on the FedEx website.

Signature is not required by default.
If you prefer signature confirmation, contact us after placing your order via email or phone. We will add this service at no extra cost.

Before shipment: Contact us immediately if you need to correct your shipping address. We will update it at no charge.
After shipment: If your order has already shipped, we will recall the package, cancel the order, and issue a refund according to our Refund Policy. No additional fees will be charged.
Packages returned as undeliverable due to incorrect or incomplete addresses will be refunded according to our Refund Policy.

If your tracking shows no updates or your package is overdue, contact us at hello@skinsb.com with your order number.
We will contact FedEx to investigate.
If FedEx cannot confirm delivery to your address, we will offer a refund or reshipment per our Refund Policy.
If FedEx confirms delivery to your address, the order is considered delivered and a refund will not be issued.

Before shipment: Contact us before 4:00 PM CT on business days to modify or cancel your order.
After shipment: We will recall the package and process a cancellation and refund according to our Refund Policy at no extra charge.

All processing and delivery timeframes refer to business days (Monday–Friday).
U.S. federal holidays are excluded from processing and delivery estimates.

Website: skinsb.com

Company Name: COSMO TRADE LLC

Email: hello@skinsb.com

Phone: +1 816-451-8005

Address: 11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, UNITED STATES

Business Filing No: 10041522

Tax Number (EIN): 372189232

Phone Support Hours: Monday–Friday, 9:00 AM–4:00 PM CT (English only)

Email Support: Available 24/7 at hello@skinsb.com. We typically respond within 10 hours and always within 24 hours.

More ways to reach us: Contact Us

We may update this Shipping Policy at any time. The current version will always be available on this page.